Refund Policy
At ACAMUS UTILITY SERVICES PRIVATE LIMITED, we take pride in delivering high-quality website and mobile application development services. We strive to ensure that our clients are satisfied with our work. However, we understand that there may be circumstances where a refund request is made.
1. Eligibility for Refund
Refunds may be considered under the following conditions:
- Duplicate Payment: If a client is charged more than once for the same service.
- Project Cancellation: If a project is cancelled before any development work has begun.
- Failure to Deliver: If we fail to deliver the agreed-upon service as per the project scope and agreement.
- Other Genuine Reasons: Considered on a case-by-case basis at our sole discretion.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Services already rendered or milestones already completed
- Delays or project interruptions caused by client-side inaction or lack of communication
- Change of mind or change in business strategy after project initiation
- Client dissatisfaction after project delivery if the work meets the agreed scope
3. Refund Request Process
To request a refund, the client must:
- Provide detailed reasoning for the refund request
- Include the project ID, invoice number, and payment date
Each request will be reviewed by our management team, and a decision will be communicated within 7 business days.
4. Refund Timeline
If a refund is approved, the amount will be credited using the original method of payment within 10 to 15 business days from the date of approval.